Refund policy
If you have received an incorrect, damaged or otherwise unsatisfactory product, please contact our customer service by e-mail - majda.devata@welovedogs.cz.
For processing you will need:
- Order Number
- Quantity and name of claimed products
- Photograph of damaged or incorrectly delivered goods
We have a period of 30 days to process a complaint, but if possible, we will try to shorten this period as much as possible.
You can return undamaged and unused goods within 14 days of receiving the order.
The goods must be sent back to the central warehouse at your own expense to the address - We love dogs Hunter, Újezd 35, Prague 1 - Malá Strana, 118 00.
The moment our warehouse receives the goods back, your order will be refunded.
In case of any questions or ambiguities, please contact us at any time by e-mail - majda.devata@welovedogs.cz.
Thank you for your understanding and patience,
We love dogs team.